eWeb – Search & Filter : Privacy Policy
ewebworld (“we”, “our”, “us”, or “ewebworld”) is committed to protecting the privacy of merchants, shoppers, and other users who interact with eWeb – Search & Filter (the “App” or “Services”). This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared.
By installing, accessing, or using eWeb – Search & Filter, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, disclosure, retention, and protection of information as described below.
1. Contact Details
2. How We Collect Information
We collect information when merchants install, configure, and use eWeb – Search & Filter, when shoppers interact with search and filtering features on a merchant’s storefront, and when users contact us for support.
As a Shopify app, eWeb – Search & Filter may access certain information made available through Shopify that is necessary to provide, maintain, and improve the App and its Services. We only collect and process information that is relevant to the functionality of the App and its intended use.
We may collect information:
- When a merchant installs or uses the App, including information required to set up, configure, and operate Search & Filter features.
- When shoppers use search functionality, such as search queries, search interactions, and related usage data needed to provide and improve search results.
- When shoppers use filters and product discovery features, including selected filter options, product/category interactions, and related engagement data.
- When merchants configure or customize the App, including search settings, filter settings, product filtering rules, display preferences, and other configuration information.
- When merchants or users contact us for support, including the information they provide in their support requests and any information reasonably necessary to investigate and resolve the issue.
- When users interact with the App or related Services, including technical, usage, and diagnostic information that may help us monitor performance, troubleshoot issues, maintain security, and improve the Services.
- Through Shopify and other authorized integrations, where applicable, when information is made available to us and is necessary to provide specific App functionality.
We do not collect information solely because it is available through Shopify. Our access to information is limited to what is reasonably necessary to provide and operate eWeb – Search & Filter and its features.
3. Information We Collect
Depending on how the App is configured and used, we may collect or process the following information:
- Search queries entered by shoppers when using the App’s search functionality.
- Search interactions and activity, including searches performed, search result interactions, and related usage information.
- Filter selections and interactions, including the filters, options, attributes, collections, categories, or other criteria selected by shoppers.
- Product and variant identifiers that are relevant to providing search, filtering, and product discovery functionality.
- Relevant product information, such as product titles, descriptions, collections, categories, tags, variants, availability, prices, and other product attributes required to provide search and filtering functionality.
- Product discovery and engagement information, including interactions with search results, filtered results, and products where such tracking is enabled.
- Search and filter analytics, which may help merchants understand how shoppers use search and filtering features, identify popular searches or filters, and improve product discovery and conversion.
- Merchant store information, including the Shopify store domain, store configuration, and settings required to install, configure, and operate the App.
- Search and filter configuration information, including search settings, filter rules, filter options, display preferences, sorting settings, and other configurations created by merchants.
- Technical and usage information necessary to operate, maintain, secure, troubleshoot, and improve the App and its Services.
- Information related to integrations and connected services, where applicable, including information required to support analytics, webhooks, APIs, or other integrations configured by the merchant.
- Conversion and engagement information, such as interactions that may help merchants understand whether search or filtering activity leads to product views, cart activity, or purchases, where these features are enabled and supported.
- Information provided when merchants or users contact our support team, including the information necessary to investigate and resolve support requests.
- Information made available through Shopify that is necessary to provide the App’s functionality, subject to Shopify’s permissions and applicable requirements.
We do not intentionally collect personal information that is not necessary to provide, operate, maintain, secure, or improve the Services. Where possible, analytics and usage information may be aggregated or otherwise processed to reduce its association with individual users.
4. How We Use Information
We process information for purposes including:
- Providing and operating eWeb – Search & Filter and its search, filtering, product discovery, and related features.
- Providing fast and relevant product search functionality, including processing shopper search queries and displaying relevant products and results.
- Providing product filtering functionality, including allowing shoppers to filter products based on available attributes, options, collections, categories, prices, availability, and other criteria configured by merchants.
- Providing sorting and product discovery features, where enabled by the merchant.
- Providing search recommendations and relevant product suggestions, where such features are enabled.
- Providing search and filter analytics, helping merchants understand how shoppers use search and filtering features and how shoppers interact with products.
- Providing reporting and insights, including information about searches, filter usage, product interactions, and other relevant engagement metrics.
- Supporting merchant configuration and customization, including search settings, filter rules, display settings, sorting options, and other App configurations.
- Supporting integrations and connected services, including APIs, webhooks, analytics tools, or other third-party services configured or authorized by merchants.
- Providing customer support and resolving technical issues, including investigating errors, performance issues, and configuration-related problems.
- Maintaining, securing, monitoring, and improving the App, including analyzing technical and usage information to improve search accuracy, filtering performance, reliability, and user experience.
- Detecting, preventing, and investigating fraud, abuse, unauthorized access, or security incidents.
- Complying with applicable legal and regulatory requirements, including responding to lawful requests from authorities where required.
- Enforcing our agreements and protecting our rights, property, Services, users, merchants, and other parties.
5. Shopify Data
eWeb – Search & Filter is distributed through Shopify and may access certain Shopify data necessary to provide its functionality. The information accessed through Shopify may include store information, product information, customer information, and other data permitted by the Shopify permissions granted to the App. We use Shopify data only for purposes related to providing and operating the App and in accordance with applicable Shopify requirements and privacy laws.
6. Cookies and Similar Technologies
The App or related services may use cookies or similar technologies where necessary to provide functionality, maintain sessions, remember preferences, support analytics, or improve the user experience. Where required by applicable law, appropriate consent mechanisms may be used. Users may configure their browser to block or delete cookies. However, disabling certain cookies may affect some App functionality.
7. Third-Party Service Providers
We use third-party service providers where necessary to operate and support the App.
Our service providers may include:
- Amazon Web Services (AWS) for hosting and infrastructure.
- Shopify for ecommerce platform functionality and related services.
- Email, messaging, analytics, integration, and other service providers selected or enabled by merchants. Third-party providers may process information on our behalf or as part of services directly configured by merchants. We take reasonable steps to ensure that service providers handle information in accordance with applicable contractual and legal requirements.
8. Data Retention
We retain information only for as long as reasonably necessary to provide the Services, fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate interests. When information is no longer required, we may securely delete or anonymize it, subject to applicable
legal or technical requirements. If a merchant uninstalls the App, we will handle the merchant’s data in accordance with applicable Shopify requirements and our legal obligations.
9. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, misuse, or destruction. Our App infrastructure is hosted using Amazon Web Services (AWS). However, no method of transmission or electronic storage is completely secure. Therefore, while we take reasonable measures to protect information, we cannot guarantee absolute security.
10. Data Sharing and Disclosure
We do not sell personal information.We may disclose information when reasonably necessary:
- To provide and operate the Services.
- To service providers that support our infrastructure and operations.
- When a merchant has enabled a third-party integration.
- To comply with applicable laws, regulations, legal processes, or governmental requests.
- To investigate fraud, security issues, or unlawful activity.
- To protect the rights, property, or safety of ewebworld, our users, or others.
- In connection with a merger, acquisition, restructuring, sale, or transfer of all or part of our business.
11. International Data Transfers
Information may be processed or stored in countries other than the country where the merchant or shopper is located. Where information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable data protection laws.
12. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including:
- The rightl information.
- The right to request correction of inaccurate information.
- The right to request deletion of certain information.
- The right to request restriction of processing.
- The right to object to certain processing.
- The right to withdraw consent where processing is based on consent.
- The right to data portability where applicable.
- The right to lodge a complaint with an applicable data protection authority.
To exercise applicable rights, please contact us at info@ewebworld.in.
13. Merchant Responsibilities
Merchants using eWeb – Search & Filter are responsible for ensuring that their use of the App complies with applicable privacy and data protection laws. Merchants are responsible for providing appropriate privacy notices, obtaining required consents, and configuring notification and third-party integrations in accordance with applicable laws.
14. Children's Privacy
eWeb – Search & Filter is intended for use by Shopify merchants and their customers and is not specifically directed toward children. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, technology, legal requirements, or business practices. When we make changes, we will update the “Last Modified” date at the beginning of this Privacy Policy.Where required by law, we may also provide additional notice.
16. Complaints
If you have a concern about how we collect, use, or process personal information, please contact us first at info@ewebworld.in.
We will review and respond to privacy-related complaints within a reasonable period and in accordance with applicable law. If you are not satisfied with our response, you may have the right to contact the relevant data protection authority in your jurisdiction.