Effective Date: June 2026 | VYA — Life, Handled.
This Vendor Agreement (the “Agreement”) is entered into between HELLO VYA, LLC, a Florida limited liability company (“VYA”), and the vendor identified in the signature block below (“Vendor”). By signing this Agreement, Vendor agrees to the following terms as a condition of listing on the VYA platform.
VYA operates a curated community vendor directory delivered as an amenity to residential HOA, COA, and apartment communities across Central Florida. Vendors listed on the VYA platform are presented to residents as neighbor-recommended, board-endorsed local service professionals. Listing on VYA does not create an employment relationship, partnership, or agency between VYA and Vendor. For Section 1 (Home & Property) vendors, VYA conducts the initial credential review (typically 3 business days), after which the community manager or HOA board president approves or denies the vendor for each specific community.
VYA offers three listing tiers. Tier placement is determined at VYA’s discretion based on credentialing status and fee paid.
All vendors must maintain the following in good standing to remain active on the platform. VYA reserves the right to suspend or remove any vendor who fails to meet these requirements.
Vendors credentialed through VIVE or BCS may submit existing verification documentation in lieu of standard credentialing, subject to VYA review.
Vendor agrees to maintain a profile meeting VYA’s published standards, including:
Vendor agrees to:
Annual listing fees are due upon execution of this Agreement and on each anniversary date. Fees are non-refundable except as described in Section 8. Payment is processed via Stripe. VYA does not charge per-lead or commission fees. Vendor keeps 100% of every job booked through the platform.
VYA is a marketplace platform and is not a party to any transaction between Vendor and a resident. VYA makes no representations regarding the volume of leads, inquiries, or bookings a Vendor will receive.
Vendor agrees to indemnify, defend, and hold harmless HELLO VYA, LLC, its officers, members, employees, and agents from and against any claims, damages, losses, or expenses (including reasonable attorney fees) arising out of or related to: (a) Vendor’s services to any resident or community; (b) Vendor’s breach of this Agreement; (c) any act or omission of Vendor’s employees or subcontractors; or (d) any third-party claim relating to Vendor’s work.
VYA’s total liability to Vendor shall not exceed the annual listing fee paid by Vendor in the twelve (12) months preceding the claim.
This Agreement begins on the Effective Date and continues for one (1) year, renewing automatically unless either party provides thirty (30) days’ written notice of non-renewal.
VYA may terminate immediately upon written notice if Vendor: (a) fails to maintain credentialing requirements; (b) receives a substantiated material resident complaint; (c) violates the Code of Conduct; or (d) engages in fraudulent, deceptive, or illegal conduct.
Vendor may terminate upon thirty (30) days’ written notice. Annual fees are non-refundable upon early termination by Vendor.
Vendor acknowledges that resident contact information, community data, and VYA platform analytics are proprietary and confidential. Vendor agrees not to use or disclose such information for any purpose outside of fulfilling services to VYA residents through the platform.
This Agreement is governed by the laws of the State of Florida. Disputes shall be resolved in Orange County, Florida.
This Agreement, together with any applicable tier addendum, constitutes the entire agreement between the parties and supersedes all prior discussions. Amendments must be in writing and signed by both parties.
By signing below, both parties agree to the terms of this Vendor Agreement.