Terms of Service

Effective Date: June 2026 | Last Updated: June 2026 | HELLO VYA, LLC

These Terms of Service (“Terms”) govern your access to and use of the VYA Platform, including the community vendor directory, VYA Elite services, resident membership, and vendor listing features, operated by HELLO VYA, LLC (“VYA,” “we,” “us,” or “our”). By accessing or using the Platform, you agree to be bound by these Terms.

VYA operates three types of accounts: Resident Members, Vendors, and Community Partners (HOAs, COAs, management companies). Certain sections below apply specifically to one account type; others apply to all users.

1. Acceptance of Terms

By creating an account, enrolling as a resident, signing a Vendor Agreement, or executing a Community Partnership Agreement, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, you may not use the Platform.

These Terms apply in addition to any signed Vendor Agreement, HOA Partnership Agreement, Professional Services Addendum, or VYA Elite Vendor Agreement. In the event of conflict, the signed agreement controls with respect to the subject matter it covers.

2. Description of the Platform

VYA is a curated community vendor directory and amenity platform embedded in residential HOA, COA, and apartment communities. The Platform connects residents with neighbor-recommended, board-endorsed local service professionals. VYA is a marketplace — VYA is not a party to any transaction, service agreement, or engagement between a resident and a vendor. VYA does not provide home services, professional services, or any other services listed on the Platform.

3. Eligibility

To use the VYA Platform, you must:

Be at least 18 years of age.
Be a resident, property owner, or authorized representative of a community enrolled in VYA (for Resident accounts); or
Be an authorized representative of a business or professional practice with an active listing on VYA (for Vendor accounts); or
Be an authorized representative of an HOA, COA, management company, or community association (for Community Partner accounts).
Provide accurate, complete, and current information when creating your account and keep it updated.

4. Resident Member Terms

A. Enrollment

Resident membership in VYA is voluntary and initiated by the resident at the VYA join page. VYA does not receive or use the HOA’s resident contact list to enroll residents.

B. Subscription Fees

Where VYA fees are embedded in your HOA or community dues, your enrollment in VYA is governed by the agreement between VYA and your community association. For VYA Elite self-enrollment (Path 2), your subscription is billed directly to your payment method through Stripe at $24.99/month. You may cancel at any time; cancellation is effective at the end of the current billing period.

C. Resident Conduct

You agree to:

Submit only honest, first-hand vendor reviews and recommendations based on your actual experience.
Not submit false, misleading, defamatory, or malicious reviews or recommendations.
Not use the Platform to solicit other residents for commercial purposes, network marketing, or any purpose unrelated to community services.
Not share your VYA account credentials with others or allow use of your account by non-members.

D. Vendor Interactions

VYA facilitates introductions between residents and vendors. VYA is not responsible for the quality, safety, timeliness, or outcome of any services provided by a vendor. All service agreements are directly between you and the vendor. VYA encourages residents to conduct independent due diligence before engaging any vendor.

5. Vendor Terms

A. Vendor Agreements

All vendors must execute a VYA Vendor Agreement and meet credentialing requirements (W-9, Certificate of Insurance, active state/trade license, signed agreement, and reputation check) before their profile goes live. Section 2 professional vendors must also execute the Professional Services Addendum.

B. Flat-Fee Model

VYA charges vendors a flat annual listing fee. VYA does not charge per-lead fees or commissions. Vendors keep 100% of every booking made through the Platform.

C. Vendor Conduct

Vendors agree to:

Maintain accurate, up-to-date profiles including current contact information, service area, hours, and the resident-only offer displayed on their profile.
Honor all resident-only offers published on the Platform.
Respond to resident inquiries originating from the Platform within two (2) business days.
Not use resident contact information obtained through the Platform for any purpose other than fulfilling the resident's service request.
Not solicit residents outside the vendor's listed service categories without prior written approval from VYA.

D. Profile Accuracy

Vendors are responsible for the accuracy of all information in their profiles. VYA reserves the right to edit profiles for formatting and compliance and to remove profiles that contain false or misleading information.

E. Suspension and Removal

VYA reserves the right to suspend or remove a vendor’s listing at any time if the vendor fails to maintain credentialing requirements, violates these Terms or the Vendor Agreement, or receives substantiated complaints from residents or community partners.

6. Community Partner Terms

A. Partnership Agreements

Community partners (HOAs, COAs, management companies, property managers) must execute a Community Partnership Agreement before VYA is launched in their community.

B. No Resident List Transfer

Community partners agree not to transfer, share, or provide resident contact lists to VYA. Community partners communicate the availability of VYA to their residents through their own consented communication channels. This restriction is designed to comply with Florida Statutes Section 720.303(5)(c) and Chapter 718.

C. Partner Conduct

Community partners agree to:

Designate a liaison to coordinate the community launch and ongoing VYA operations.
Send VYA launch communications drafted by VYA through the Association's own communication channels.
Provide VYA with their existing preferred vendor list to enable the Mirror Play and fast-track vendor credentialing.
Not represent to residents that VYA's listing of a vendor constitutes an endorsement or guarantee of that vendor's services beyond the VYA Verified credentialing standard.

7. Prohibited Uses

You agree not to use the VYA Platform to:

Violate any applicable law, regulation, or professional licensing rule.
Post false, fraudulent, misleading, defamatory, or harmful content.
Impersonate any person, business, or community association.
Scrape, harvest, or collect data from the Platform without VYA's prior written consent.
Attempt to gain unauthorized access to any part of the Platform, other user accounts, or VYA's systems.
Transmit viruses, malware, or any code designed to disrupt, damage, or interfere with the Platform.
Use the Platform to engage in any form of spam, unsolicited marketing, or solicitation.
Circumvent or attempt to circumvent VYA's credentialing, payment, or access control systems.

8. Intellectual Property

All content on the VYA Platform — including the Mirror Play methodology, platform design, branding, vendor directory structure, and all text, graphics, and software — is the property of HELLO VYA, LLC and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for its intended purpose. You may not reproduce, distribute, modify, or create derivative works of any VYA content without prior written consent from VYA.

By submitting content to the Platform (including vendor photos, business descriptions, and resident reviews), you grant VYA a non-exclusive, royalty-free, worldwide license to use, display, and distribute that content on the Platform and in VYA marketing materials.

9. Disclaimers

THE VYA PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

VYA does not warrant that: (a) the Platform will be uninterrupted, error-free, or secure; (b) any vendor listed on the Platform will meet your specific needs or expectations; (c) resident reviews or recommendations are accurate or complete; or (d) the Platform will be free from viruses or harmful components.

VYA does not provide legal, medical, financial, insurance, or investment advice. Nothing on the Platform constitutes professional advice of any kind.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HELLO VYA, LLC, ITS OFFICERS, MEMBERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, PROPERTY DAMAGE, OR PERSONAL INJURY, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM OR ANY VENDOR’S SERVICES, EVEN IF VYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

VYA’s total aggregate liability to any user under these Terms shall not exceed the greater of: (a) the total fees paid by you to VYA in the twelve (12) months preceding the claim; or (b) one hundred dollars ($100.00).

11. Indemnification

You agree to indemnify, defend, and hold harmless HELLO VYA, LLC, its officers, members, employees, and agents from and against any claims, damages, losses, or expenses (including reasonable attorney fees) arising out of or related to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or third-party right; or (d) for vendors, any services you provide to residents through the Platform.

12. Subscription Cancellation and Refunds

Resident Subscriptions (VYA Elite Path 2): You may cancel your subscription at any time. Cancellation is effective at the end of the current billing period. VYA does not provide prorated refunds for unused subscription days.
Vendor Annual Listing Fees: Annual listing fees are non-refundable except where VYA terminates the Vendor Agreement without cause. If VYA terminates without cause, VYA will provide a prorated refund of unused annual fees.
HOA-Embedded Subscriptions: Subscription terms for residents enrolled through their HOA are governed by the Community Partnership Agreement between VYA and the Association.

13. Termination

VYA reserves the right to suspend or terminate your access to the Platform at any time for violation of these Terms, failure to maintain account requirements, or for any other reason at VYA’s discretion, with or without notice.

You may terminate your account at any time by contacting INFO@HELLOVYA.COM. For vendor accounts, termination is governed by the Vendor Agreement.

Sections 8, 9, 10, 11, 14, and 15 survive termination of these Terms.

14. Dispute Resolution

The parties agree to attempt to resolve any dispute informally before initiating formal proceedings. Either party may provide written notice of a dispute, and the parties will attempt in good faith to negotiate a resolution within thirty (30) days.

If informal resolution fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with proceedings conducted in Orlando, Florida. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Notwithstanding the foregoing, either party may seek emergency equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration.

YOU WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION ARISING OUT OF OR RELATED TO THESE TERMS OR THE VYA PLATFORM.

15. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions. Any proceedings not subject to arbitration shall be brought exclusively in the state or federal courts located in Orange County, Florida, and you consent to the personal jurisdiction of those courts.

16. Changes to These Terms

VYA reserves the right to modify these Terms at any time. When we make material changes, we will update the “Last Updated” date at the top of these Terms and notify you via email or a Platform notice at least fourteen (14) days before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Platform before the effective date.

17. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and any signed agreements (Vendor Agreement, HOA Partnership Agreement, Professional Services Addendum), constitute the entire agreement between you and VYA regarding the Platform.
Severability: If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
Waiver: VYA's failure to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision in the future.
Assignment: You may not assign your rights or obligations under these Terms without VYA's prior written consent. VYA may assign its rights without restriction.

Notices: Notices to VYA must be sent to INFO@HELLOVYA.COM. VYA may send notices to the email address associated with your account.

18. Contact

For questions about these Terms, please contact:

HELLO VYA, LLC
Loren Buckles, Founder
info@hellovya.com
Orlando, Florida